How to Use ChatGPT for Business

GenAI for Businesses: How to Write the Perfect Prompt

By Gene Marks
The Hartford Small Biz Ahead | Originally published June 3, 2024
Updated: June 4, 2024

When ChatGPT first came out, a lot of people assumed that the new AI tool would operate much like an online search engine: just input a request and wait for your answer. However, as many users soon learned, it would take more than a few keywords to generate the type of content they needed. So, is there an art to communicating with this new form of technology? In this episode (follow link below to podcast), Gene Marks and Anna Bernstein, a staff prompt engineer at Copy.ai, advise small business owners on how to write better prompts for text-based generative AI tools.

Podcast Key Highlights

  • What Does a Prompt Engineer Do?
    • Prompt engineers design backend prompts, which are the complex and unseen prompts that users can slot their language into.
    • Prompt engineers not only build AI tools and the infrastructure behind them; they also figure out how to accomplish that from a prompt side. They spend a lot of time with the language models, developing new techniques and strategies for getting them to do what the user asks of them.
    • Prompt engineers primarily focus on conducting research and figuring out how to communicate with these language models.
  • What is a Prompt?
    • A prompt is any piece of information you’re feeding into the AI tool to get something back from it.
    • In the case of text to text models or large language models, prompts are what you say in the conversation that causes the AI tool to say something back.
  • How Did Anna’s Background Prepare Her to Work as a Prompt Engineer?
    • Having majored in English and Arabic language translation, Anna had a deep understanding of how to analyze language and create very precise speech that could elicit a specific response. These same skills are what enabled her to create the necessary backend prompts for the AI being built at Copy.ai.
    • Anna’s aptitude for language also enabled her to refine the tone being used by the earlier versions of Copy.ai’s language models.
  • How Do I Write Better AI Prompts?
    • Instead of approaching AI tools like Google and just giving it a bunch of keywords, be rich and precise.
    • Feel free to include adjectives in your prompts because while most language model AI are very literal, they also have a huge amount of subjective understanding of human concepts.
    • The more specific you can be, the better; if you can really accurately describe what you’re doing on a subjective, artistic or creative level, the result you’ll get back is a million times better than if you simply threw general words at it.
    • While it’s great to provide the AI with as much relevant context as possible, remember that you need to give that context in a coherent way so it’s really legible to the AI.
  • What is the Process for Writing an Effective AI Prompt?
    • Start by providing the AI with the context of your copy; give it a role to play as a narrator or writer.
    • Next, present the AI with a well-labeled library of resources; this section can include a blog brief or a blog outline.
    • After that, define who exactly the AI is writing for; doing so will help it better understand its target audience.
    • Lastly, to finish out the structure, you can take that command you started with and put it at the end of your prompt to prevent any confusion.
  • Will AI Technology Ever Reach a Point Where It Makes Prompt Engineers Obsolete?
    • Despite potential advances in AI technology, these tools will always need a human to tell them why they’re generating a particular type of code or written content.
    • Essentially, the more powerful a language model is, the more work a prompt engineer will have since these new systems will require really high quality backend prompts.
  • What Should Small Business Owners Know About Using AI?
    • In order for the AI to carry out your prompts efficiently, you need to clean your databases.
    • While newer small business owners may not be at a stage to hire a full-time prompt engineer, there are tools out there that can help to generate these repeatable AI-based or gen AI utilizing workflows for whatever they need, without them having to laboriously build it and figure out the prompts themselves…[MORE]

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To read the entire article and watch the associated podcast by Gene Marks with Anna Bernstein at The Hartford Small Biz Ahead website, visit: GenAI for Businesses: How to Write the Perfect Prompt